Pet purchases are emotional, practical and deeply personal.
A pet owner can evaluate safety, fit, trust, routine and responsibility at the same time. Strong lifecycle messaging respects that complexity.
I combine marketing strategy, customer-journey design, email automation and direct insight into the language pet owners use.

The work begins when someone shows intent—subscribes, browses, starts checkout, purchases or reaches an expected replenishment window.
I focus on lifecycle strategy, automation logic, segmentation, mobile-first copy, quality assurance, deliverability and transparent measurement. I do not treat every problem as “send more emails.”
“The goal is not to make the automation look busy. It is to help the right customer receive the right next message for a clear reason.”— Working principle
I own eight dogs and run a dog-focused content platform. That keeps me close to the everyday language of pet ownership: safety, trust, routine, anxiety, health, identity, convenience and care.
That experience does not replace customer research or performance data. It improves the questions I ask and the assumptions I challenge.
A pet owner can evaluate safety, fit, trust, routine and responsibility at the same time. Strong lifecycle messaging respects that complexity.
A connected skill set for the customer journey from first intent to repeat purchase.
Customer-stage objectives, prioritization and journey architecture.
Triggers, filters, splits, exclusions, exits and message sequencing.
Behavior and customer-history groups that improve relevance.
Clear, trust-building messages designed for small screens and fast decisions.
Logic, links, rendering, tracking and customer-experience checks.
Authentication, list health, sending behavior and lifecycle hygiene.
Metrics, observation windows, attribution limits and optimization decisions.
Clear handoff notes, rationale and implementation-ready thinking for remote teams.
The process is designed to make decisions visible, implementation easier and measurement more honest.
Clarify the business goal, customer stage, account reality and evidence available.
Define triggers, segments, conditions, exits and the job of every message.
Create automation logic, mobile-first copy, design direction and quality assurance.
Agree on metrics, observation periods, attribution limits and the next optimization decision.
Nairobi (UTC+3) · Available for remote collaboration worldwide. Clear documentation and async-friendly communication make the work easier across time zones.
Open the lifecycle portfolio, watch the videos and review the evidence standards.